RequestHandoff for Austin home services
Every call covered. Every lead handed off.
RequestHandoff answers when your team can't, qualifies the caller, escalates only by your rules, and delivers a structured lead into the tools you already use.
Private demo links are built from the owner's website and reviewed before anything routes.
Illustrative weekly value$8,740
Structured handoff preview7:42 PM
AC stopped cooling upstairs
- Caller
- Melissa R., Georgetown
- Urgency
- Escalate: vulnerable occupant
- Handoff
- Sent to owner email + webhook
- Boundary
- No booking, quote, payment, diagnosis, SMS, or CRM replacement
No escalation fees, ever
Built in Georgetown for Austin operators
Works with your current dispatch tool
The voicemail problem
Find the calls that should have become jobs.
The first job is not to sound clever. It is to make sure the next caller with a real problem gets answered, qualified, and routed before they call the next company.
Illustrative weekly recovery report$8,740
- After-hours no-cooling call
- Saturday leak callback
- Lunch-hour service estimate request
- Overflow call during peak heat
Proof the owner can feel
Show what got recovered before Monday starts.
Calls covered, qualified leads, urgent escalations, and the exact destination of each handoff. The dashboard is the receipt; the work still lands in the system your crew already uses.
How the handoff works
Coverage without asking you to change how the shop runs.
Answer
When your crew is on a roof, under a sink, or off for the night.
RequestHandoff picks up with the business facts you approved, not a generic script.Qualify
The call becomes a clean service request instead of a transcript pile.
Caller, service need, location, urgency, preferred window, missing details, and next action.Deliver
The lead lands where your team already works.
Email is the always-on baseline. An optional generic webhook can route the same structured record through the customer's automation. The dashboard is a receipt, not a replacement.Illustrative product preview
A handoff board built for checking receipts.
The owner can see what came in, what was urgent, and where the lead was delivered without asking the team to manage one more dispatch queue.
Sample handoff boardIllustrative Georgetown HVAC
38calls covered
12qualified leads
0escalation fees
7:42 PMAC stopped cooling upstairsUrgentWarm transfer + email
6:18 PMMini split estimate requestStandardEmail + webhook
12:07 PMWarranty callbackLowOwner email
8:31 AMOutside service areaFlaggedEmail with note
Integration-neutral by design
We hand off. We do not take over.
RequestHandoff is not another dispatch system. Today, email is the baseline and a generic webhook can feed approved customer automation without making this dashboard the system of record.
Owner emailGeneric webhookZapier / Make destinations
HVAC first, broader local services next
Specific enough to know when a call is urgent.
A system-down AC call with a vulnerable occupant should not be handled like a routine tune-up request. Escalation rules are defined by the business, logged, and followed exactly.
No coolingAsk indoor temperature and occupants
After hoursCapture window or warm-transfer if urgent
Not servedFlag clearly instead of over-promising
Flat-rate trust
No per-minute traps. No surprise escalation bill.
Starter
$79/mo
75 calls, 1 number, email lead summariesNo per-minute billingGrowth
$179/mo
250 calls, 24/7 coverage, urgent warm transferNo escalation feesPro
$349/mo
600 calls, integrations, priority supportNo CRM lock-inOverage is $0.49 per answered call. Escalations are never a surcharge.
Demo from your website
Hear your own business answer before you switch anything.
We pre-load your services, hours, coverage area, and handoff rules from your public site, send a private review link, then correct the details together before any pilot routing.
- Website facts turned into a private preview link
- Owner reviews services, hours, area, and escalation rules
- Pilot starts only after the handoff destination is approved