How the handoff works

Coverage without changing how the shop runs.

Three steps and a hard rule: every call covered, every lead handed off into the tools your crew already uses. We never become the system of record.

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Three steps

Answer. Qualify. Deliver.

01 · Answer

When your crew is on a roof, under a sink, or off for the night.

Your line forwards to a number we provision. The agent picks up with the business facts you approved — not a generic script.Conditional forwarding from your existing carrier. Most owners use no-answer forwarding so calls only route to us when you can't pick up. Setup takes about 30 seconds on most carriers.

02 · Qualify

Vertical-aware intake the owner approves.

HVAC system-down, plumbing burst pipe, or another home-service callback request — the agent runs your approved playbook, not a generic flow.Life-safety phrases (fire, flooding, gas, medical) escalate every time. Vertical-specific rules (no cooling + vulnerable occupant) escalate when the playbook matches. Everything else captures a clean lead.

03 · Deliver

The lead lands where your team already works.

Owner email plus an optional generic webhook for approved customer automation. Caller, service, urgency, location, preferred window, missing details, recommended next action.We never replace your dispatch tool. The dashboard is a receipt and a backup — not a system of record.

Illustrative urgent-call timeline

Urgent calls follow an approved, traceable sequence.

When an urgency rule fires, the agent doesn't pause to think. The owner gets a warm-transfer brief, the caller is bridged in, and the lead summary still lands in email and the optional webhook regardless of whether the bridge succeeded.

Sample escalationIllustrative Georgetown HVAC · Saturday 7:42pm

00:00Caller dials your published numberstepauto

00:01Carrier forwards to our DID after no answerstepauto

00:03Agent answers with your greeting + recording disclosurestepauto

00:30Agent runs vertical intake; urgency rule firesstepauto

00:32Owner phone rings; warm-transfer brief delivered on pickupstepauto

00:35Caller bridged in; agent drops offstepauto

01:30Structured lead lands in email + optional webhookstepauto

Done-for-you demo

The fastest way to see this is to hear it.

Email your website. We'll build a preview agent against your services, hours, and coverage area, then send a link you can call to test. Setup happens after.

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